Privacy Policy

This Privacy Policy outlines the practices of Cleaning 911, LLC ("we," "our," or "us") with respect to the collection, use, and disclosure of personal information through the use of www.cleaning-911.com. We are committed to safeguarding your privacy and ensuring the security of your personal information.

Information We Collect

We collect personal information such as your name, address, email, and phone number when you book our cleaning services via our Facebook page or fill out the contact form on our website. Additionally, we may collect information related to the cleaning services provided, such as property access details, service preferences, and special instructions. Usage information, such as data on how you interact with our website, including pages viewed, links clicked, and time spent on the site, is also collected. We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. Cookies are used to enhance your experience on our website and gather analytics data.

Use of Information

The collected information is utilized to process bookings, provide estimates, and deliver our cleaning services. We use your information to send updates, promotional offers, appointment reminders, and respond to inquiries. Customer feedback may be collected and displayed on our website. Data is analyzed to improve our services and enhance website functionality. Information may be used to comply with legal obligations and protect our rights.

Information Sharing

Personal information may be shared with third-party service providers who assist in delivering our services (e.g., marketing agencies, CRM systems). We may disclose your information if required by law or to protect our rights.

Data Security

Industry-standard security measures are implemented to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security. We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in our control and custody.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. In compliance with the Children's Online Privacy Protection Act (COPPA), we take steps to delete personal information provided by children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

Data Retention

Personal information is retained for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the nature of the information and the purposes for which it was collected.

Confidentiality Agreements

Our cleaning staff may have access to sensitive information while performing their duties. All staff members are bound by confidentiality agreements to protect customer privacy.

Data Breach Notification

In the event of a data breach, we will notify affected customers within a reasonable timeframe and provide information on the nature of the breach and the steps taken to address it.

Legal Disclosure

We will disclose any information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Your Rights

You have the right to access, correct, or delete your personal information. You may also object to the processing of your data or request data portability. To exercise these rights, please contact us at cleaning-911@outlook.com.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information

For questions or concerns about this Privacy Policy, please contact us at cleaning-911@outlook.com or (631) 352-7434.